Term and Conditions

Welcome to Elegant Moments Shop, where we celebrate your special moments with carefully curated bridal and wedding party attire. These Terms and Conditions outline the agreement between you and Elegant Moments Shop (referred to as “we,” “us,” or “our”) regarding your use of our website (www.apparelbirdygrey.com) and purchases of our products.

1. General Terms

1.1 Website Use

Our website is designed for brides, wedding parties, and those celebrating special occasions. You agree to use this site for lawful purposes only and in accordance with these Terms.

1.2 Account Registration

While not required for purchases, creating an account allows you to track orders and save preferences. You are responsible for maintaining the confidentiality of your account information.

1.3 Age Requirement

You must be at least 18 years old to place an order or create an account with Elegant Moments Shop.

2. Products and Services

2.1 Product Descriptions

We take great care in describing our bridal wear, accessories, and wedding party collections. However, slight variations in color, texture, or sizing may occur due to monitor settings or handmade details.

2.2 Custom and Personalized Items

Certain items (including monogrammed robes, custom-sized dresses, and personalized accessories) are made-to-order and cannot be returned unless defective.

2.3 Availability

All items are subject to availability. During peak wedding seasons, some products may have extended processing times which we will communicate clearly.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

3.2 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders containing pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

4. Shipping and Delivery

4.1 Processing Time

Orders are carefully hand-packed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except to certain Asian regions and remote areas. Delivery times may vary during peak seasons.

4.4 Customs and Import Duties

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for items in original condition with tags attached. Non-returnable items include:

• Personalized/monogrammed items
• Custom-sized apparel
• Opened packages of accessories
• Jewelry (for hygiene reasons)

5.2 Return Process

Contact us at [email protected] within 15 days to initiate a return. Include your order number and item details.

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable.

5.4 Exchanges

Exchanges are subject to availability. You are responsible for any price differences and additional shipping costs.

6. Intellectual Property

All content on our website (including designs, text, graphics, and logos) is the property of Elegant Moments Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Limitation of Liability

Elegant Moments Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by the laws of the State of Missouri, USA, without regard to its conflict of law provisions.

11. Contact Us

For questions about these Terms or our products, please contact our Bridal Concierge Team:
Email: [email protected]
Address: 1263 Nutter Street, Kansas City, US 64106