At Elegant Moments Shop, we want your wedding wardrobe experience to be as flawless as your special day. While we carefully craft each bridal piece to perfection, we understand that sometimes adjustments are needed. Our returns policy reflects the same attention to detail we put into our designs.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order, provided the items are:

  • In original, unworn condition with all tags attached
  • In the original packaging with all protective coverings
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To maintain quality standards for wedding celebrations, the following items cannot be returned or exchanged:

  • Personalized or monogrammed bridal robes & pajamas
  • Custom-sized bridesmaid dresses and groomsmen suits
  • Opened packages of dog bow ties and accessories
  • Jewelry items for hygiene reasons

Simple Returns Process

Follow these steps to initiate your return or exchange:

  1. Submit Request: Email our bridal concierge at [email protected] with your request within 15 days of delivery
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number
  3. Package Carefully: Securely repackage items with original tags and packaging
  4. Ship Back: Send to our Kansas City boutique using a trackable shipping method
  5. Confirmation: We’ll notify you once we receive and inspect your return

Return Shipping

For domestic U.S. returns:

  • Customers are responsible for return shipping costs
  • We recommend using insured shipping with tracking
  • Original shipping fees are non-refundable

For international returns:

  • Customers are responsible for all return shipping and customs fees
  • Mark package as “Returned Goods” to avoid additional duties

Refund Timeline & Methods

Once we receive and approve your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

For exchanges, we’ll ship your new item once the return is received. You’ll be responsible for any price differences.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 3 days of delivery
  • Include photos of the damage or incorrect item
  • We’ll arrange a prepaid return label if applicable

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Elegant Moments Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) to return/exchange: – [Product Name] in [Color/Size], Quantity: [X] – [Product Name] in [Color/Size], Quantity: [X] Reason for return/exchange: [Please specify] For exchanges, I would like: – [New Product Name] in [New Color/Size], Quantity: [X] I confirm the items are in original condition with all tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Questions?

Our bridal specialists are happy to assist with any return inquiries. Contact us at:

Elegant Moments Shop
1263 Nutter Street, Kansas City, US 64106
Email: [email protected]

Thank you for choosing Elegant Moments Shop for your wedding celebration needs. We’re honored to be part of your special journey and committed to making every moment elegant.