At Elegant Moments Shop, we’re committed to making your wedding preparations as seamless and elegant as the moments you’re celebrating. Below you’ll find answers to our most commonly asked questions about our products, services, and policies.

About Our Products

Q: What types of wedding attire do you offer?
A: We provide complete wedding wardrobe solutions including bridal dresses, bridesmaid dresses (in regular, junior, and convertible styles), groomsmen suits and accessories, bridal and bridesmaid robes & pajamas, wedding shoes, jewelry, and even coordinating accessories for flower girls, ring bearers, and pets.
Q: Are your convertible dresses truly adjustable for different body types?
A: Absolutely! Our convertible dresses are designed with multiple styling options and flexible fabrics to flatter various body types. Many can be worn in over 15 different ways, ensuring each member of your bridal party feels comfortable and beautiful.
Q: Do you offer plus-size options?
A: Yes, many of our dresses and outfits come in extended sizing. Look for the size guide on each product page or contact our customer service for specific measurements.
Q: How do I coordinate colors across my wedding party?
A: We specialize in wedding party coordination! Our collections are designed to mix and match beautifully. For personalized advice, email our stylists at [email protected] with your wedding colors and party size.

Ordering & Account Questions

Q: How do I create an account?
A: Simply begin checkout and you’ll be prompted to create an account. This allows you to track orders, save favorites, and receive special offers for future weddings or events.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure timely delivery. Contact us immediately at [email protected] if you need to modify or cancel, and we’ll do our best to accommodate your request.
Q: Do you offer group discounts?
A: Yes! When ordering 5+ items from our bridesmaid or groomsmen collections, you’ll automatically receive our group discount at checkout. Larger parties may qualify for additional savings—contact us for details.

Payment Options

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Q: When will my card be charged?
A: Your payment method will be charged when your order ships. For made-to-order items, a deposit may be charged at time of purchase with the balance due before shipping.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, excluding some remote areas in Asia and other regions. During checkout, you’ll see if we deliver to your location.
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after shipping
– Free Shipping: On orders over $50 via EMS, arriving 15-25 days after shipping
Q: How long does order processing take?
A: Most orders process within 1-2 business days. During peak wedding seasons (April-June, September-October), allow up to 3 business days for processing.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email to monitor your package’s journey to you.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery for most unworn, unaltered items with original tags attached. Some sale items may be final sale—please check product details.
Q: How do I initiate a return?
A: Email [email protected] with your order number and return request. We’ll provide instructions and a return authorization number. Returns without this authorization cannot be processed.
Q: When will I receive my refund?
A: Refunds are processed within 5 business days of receiving your return at our Kansas City facility. Please allow additional time for your bank to post the credit.
Q: Do you offer exchanges?
A: Yes! For size or color exchanges, contact us immediately. We’ll help you place a new order and process your return once the new item ships to minimize wait time.

Special Requests

Q: Can I request rush processing for my wedding?
A: We understand wedding timelines! Contact us at [email protected] with your event date and needs. While we can’t guarantee rush service, we’ll make every effort to accommodate time-sensitive requests when possible.
Q: Do you offer custom alterations or designs?
A: While we don’t provide custom designs, many of our pieces are designed for easy alteration. We’re happy to recommend skilled tailors in your area upon request.
Q: How can I contact customer service?
A: Our wedding attire specialists are available via email at [email protected]. We typically respond within 24 hours, Monday through Friday.

Didn’t find your question here? Our team at Elegant Moments Shop is always happy to help you prepare for your special day. Reach out anytime—we’re honored to be part of your wedding story.