At Elegant Moments Shop, we understand that your wedding and special occasion attire should arrive perfectly and promptly. Our delivery services are designed to bring our exquisite collection of bridal wear, bridesmaid dresses, groomsmen suits, and elegant accessories directly to your doorstep with care and reliability.

We currently ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days from our headquarters in Kansas City, US.

Shipping Options

Standard Shipping

Carrier: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Cost: $12.95 USD (flat rate)

Our recommended option for those who need their elegant wedding attire and accessories in a timely manner. Includes package tracking and insurance.

Free Shipping

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Cost: FREE for orders over $50 USD

Perfect for budget-conscious shoppers who are planning ahead for their special event. Tracking available but may be limited in some regions.

Processing Note: Please allow 1-2 business days for order processing before your item ships. During peak wedding seasons (April-June and September-November), processing may occasionally take an additional day.

International Shipping Details

We proudly serve customers across the globe, bringing our collection of bridesmaid dresses, groomsmen attire, and wedding accessories to celebrations worldwide. However, please note:

  • Some remote areas and parts of Asia may not be serviceable due to carrier restrictions
  • International customers are responsible for any customs duties, taxes, or import fees
  • Delivery times may vary slightly depending on customs processing in your country
  • For destination weddings, we recommend ordering at least 8 weeks before your event

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information:

  • DHL/FedEx shipments include detailed tracking from dispatch to delivery
  • EMS shipments include basic tracking, though updates may be less frequent
  • If you haven’t received tracking information within 3 business days of ordering, please check your spam folder or contact us

Special Considerations for Wedding Attire

Our bridesmaid dresses, groomsmen suits, and special occasion wear require particular attention:

  • We recommend ordering at least 6-8 weeks before your event to allow time for potential alterations
  • Multiple-item orders may ship separately if they include items with different processing times
  • For urgent needs, please contact us about expedited shipping options (additional fees apply)

Wedding Planning Tip: When ordering bridesmaid dresses or groomsmen attire for your entire wedding party, we recommend placing a single order to ensure color consistency across all garments.

Returns & Exchanges

We want you to be completely satisfied with your elegant wedding attire and accessories. You may return most items within 15 days of delivery for a refund or exchange. Please see our Returns & Exchanges page for full details.

Need Help With Your Order?

Our customer service team is happy to assist with any delivery questions about your bridal robes, bridesmaid dresses, groomsmen suits, or accessories.

Email: [email protected]

Business Hours: Monday-Friday, 9am-5pm CST

Please include your order number in all correspondence for fastest service.